General Terms & Conditions of Service

These General Terms & Conditions of Service (“Terms”) govern the relationship between SourceSync Solutions (“Consultant”) and [Client’s Name] (“Client”). By using Consultant’s services, Client agrees to these Terms.

1. Services Provided

• Consultant will deliver services as defined in the Service package. Additional services outside the agreed scope will require a new written agreement and may involve additional fees.

2. Payment Terms

• All payments must be made immediately via Consultant’s website when the service is engaged.
• No services will be rendered until full payment is completed.
• Payments are non-refundable unless stated otherwise in writing by the Consultant.
• Any technical or payment-related issues must be reported to Consultant within 7 days of payment.

3. Travel Costs

• Any necessary travel by the Consultant related to the service will be billed separately at actual costs.
• These costs will be invoiced before the travel date, with payment due in advance.
• Travel expenses will be documented via Project Codes with supporting bills available on the Consultant’s website under the “Services” section.

4. Confidentiality

• Both parties agree to keep all business-related information confidential. This includes but is not limited to supplier information, pricing, strategies, and proprietary processes. No information will be shared with third parties without prior written consent.

5. Non-Circumvention

• The Client agrees not to contact, negotiate, or conduct direct business with any suppliers introduced by the Consultant without obtaining the Consultant’s written permission. This clause remains valid for 36 months following the termination or completion of the agreement. Breaching this clause will result in a compensation fee equal to 20% of the contract value made with the supplier, paid out quarterly within 15 days to the end of each quarter along with last quarter’s spend data.

6. Royalty Fee

• If the Client wishes to work directly with any supplier introduced by Consultant (with written consent), the Client agrees to pay a royalty fee of 1% of all spending with that supplier over the next 36 months. This royalty will be paid quarterly, along with quarterly spend data within 15 days at the end of each quarter.

7. Limitation of Liability

• Consultant provides advisory services and is not responsible for any business decisions made by the Client based on these services.
• Consultant is not liable for the performance or reliability of any suppliers identified as part of the service.
• Consultant’s liability is capped at the total fees paid by the Client for the specific services in question.

8. Service Warranties

• Consultant agrees to perform all services with reasonable care, diligence, and industry standards. However, no guarantees or warranties are made regarding the success or financial outcomes of any sourcing decisions or strategies employed by the Client.

9. Termination

• Client may terminate the agreement with written consent of Consultant.
• Consultant may terminate the agreement with partial refund linked unfinished services.

10. Intellectual Property

• Consultant retains ownership of all methodologies, processes, and reports created during the project. The Client receives a limited license to use these materials only for internal business purposes related to the project.

11. Force Majeure

• Consultant will not be liable for delays or failures to perform any part of the agreement due to factors beyond their control, such as natural disasters, government regulations, strikes, or communication failures.

12. Governing Law

• These Terms are governed by the laws of India. Any disputes arising from or relating to these Terms will be subject to the jurisdiction of the courts in Kolkata, WB.

13. Dispute Resolution

• Both parties agree to attempt to resolve disputes through good-faith negotiations before resorting to legal action.

14. Amendments

• Any amendments or modifications to these Terms must be in writing and signed by both parties.

15. Entire Agreement

• These Terms, together with any attached scope of work or additional agreements, constitute the entire agreement between Consultant and Client. Any prior agreements, whether oral or written, are superseded by these Terms.